Job Responsibilities

• Deliver efficient, effective, professional and courteous service to intermediaries and customers
• Address all customer email requests and queries within established timeframes
• Take follow up action in respect of customer queries, requests and complaints and ensure effective closure
• Be proactive towards service level timelines and quality metrics as defined in the delivery model
• Analyzing problems & Providing Solutions
• Candidate should be ready for rotational shifts and offs.
• Candidate should be responsible and dependable.
• Should be a team member in his/her existing profile.
• Should have Analytical skills.
• Typing Speed and Grammar should be excellent.

Skills Required

• Good English communication skills are written and spoken
• Experienced in using Microsoft Office (Word, Excel and Outlook)
• Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
• Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
• Provide Overlap in US Timings until 12:00 pm EST minimum. Occasionally, even more, help may be needed in case of issues and urgent requests. The expected working hours will be 12:00 PM Pakistan Standard Time to 9:00 PM Pakistan Standard Time. This can vary from time to time and will be governed by company policies and procedures.

Additional Information

Career Level

• Less than 1 Year Experienced Employee

Job Vacancies

• 2

Qualification

• Bachelors/College Degree

Job Type

• Full-Time